Privacy Policy

This Privacy Policy describes Funnel Analytics's policies and procedures on the collection, use and disclosure of your information. Funnel Analytics receives your information through our various web sites, SMS, emails, APIs, applications, services and third-parties ("Services"). When using any of our Services you consent to the collection, transfer, manipulation, storage, disclosure and other uses of your information as described in this Privacy Policy. Irrespective of which country that you reside in or create information from, your information may be used by Funnel Analytics in the United States or any other country where Funnel Analytics operates.

If you have any questions or comments about this Privacy Policy, please contact us at hello@funnelanalytics.net.

What Information Is Collected?

We collect the following personal information:

  • Your name
  • Your company name
  • Your email address
  • Your phone number
  • All imported data from any 3rd party connections you add
  • Your IP address
  • Your city, state, zip code
  • Credit card information, including card number, expiration, validation, and zip code

Partners

Our partners and their respective privacy policies include:

  • Stripe.com, for payment processing (https://stripe.com/us/privacy)
  • Papertrail.com, for server log management, owned by Solarwinds (https://www.solarwinds.com/legal/privacy)
  • Leaseweb.com, for server resources (https://www.leaseweb.com/legal/gdpr)
  • Sendgrid.com, for our automated email delivery (https://sendgrid.com/policies/privacy/)
  • Google.com, for reCAPTCHA during sign up (https://policies.google.com/privacy?hl=en)

Your information may be shared with these partners in order to provide you with the Funnel Analytics service.

Retention

The following information is retained indefinitely for your account, and you may at anytime request us to delete this information from our service:

  • Your Name
  • Your email address
  • Your phone number
  • Your questions and answers

The following information is shared with our payment provider Stripe.com and is subject to their privacy policy, which can be accessed here:

  • Your Name
  • Your city, state, zip code
  • Credit card information, including card number, expiration, validation, and zip code

The following information may also be stored in our server logs, which are managed by Papertrail.com and retained for 1 year.

  • Your Name
  • Your email address
  • Your phone number
  • Your questions and answers

The following information is transmitted through Sendgrid.com and Twilio.com when automatically emailing and text messaging your questions and receiving your answers via email reply.

  • Your Name
  • Your email address
  • Your questions and answers

All information is stored on Heroku servers and databases, and is subject to their privacy policy.

Sharing Your Information

We may share your personally identifiable information with our partners, including our payment processor Stripe.com.

In the course of business, we may hire contractors for work that may require access to your information. In these cases, only the minimum amount of information will be shared, and their contract will include they maintain privacy.

In all cases, we work to protect your private data and only share when absolutely necessary to provide you with the Funnel Analytics service.

In the event that Funnel Analytics changes ownership, your personal information will be shared with the new owner.

Accessing Your Information

You may download all of your questions and answers from your account page. Inside each question's page, there is a download link that will export all of the answers for that question.

Removing Your Information

At anytime, you may email hello@funnelanalytics.net and request to have all of your information removed from our systems. The following information will be removed immediately from our application database:

  • Your Name
  • Your email
  • Your phone
  • Your questions
  • Your answers

The following information will be removed from our partners subject to their privacy policy:

  • Your IP address
  • Your Name
  • Your email
  • Your phone
  • Your questions
  • Your answers
  • Your address
  • Your billing information, including credit card

Law Enforcement

We may access, preserve and share your information in response to a legal request (like a search warrant, court order or subpoena) if we have a good faith belief that the law requires us to do so. This may include responding to legal requests from jurisdictions outside of the United States where we have a good faith belief that the response is required by law in that jurisdiction, affects users in that jurisdiction, and is consistent with internationally recognized standards.

Children

Funnel Analytics is not intended for or directed to persons under the age of 13. Any person who provides their information to Funnel Analytics represents to us that they are 13 years of age or older.

Updates

This privacy policy will be updated from time to time.

Our Information

The Funnel Analytics office is located at: Office: 11706 Littlefield Ct. Tomball TX 77377 Phone: (832) 422-5533 email: hello@funnelanalytics.net